Dispute Resolution Policy
Last Updated: May 21, 2025

This Dispute Resolution Policy outlines the procedures for addressing and resolving disputes that may arise in connection with the use of the Carloom Automotive (Pty) Ltd Platform (carloom.co.za). This policy applies to disputes between Users (Buyers and Dealerships) concerning Platform-related interactions, and disputes between Users and Carloom Automotive (Pty) Ltd. This policy supplements our Website User Terms and Conditions and is designed to promote fair and efficient resolutions.

1. Scope of Policy
This policy covers disputes arising from:

Interactions between Buyers and Dealerships facilitated by the Carloom Automotive Platform (e.g., issues related to inquiries, communication, or unsolicited offers).

Issues concerning the functionality, services, or terms of use of the Carloom Automotive Platform.

Content posted on the Platform that is alleged to violate our Content Submission Guidelines or Website User Terms and Conditions.

Note: Carloom Automotive (Pty) Ltd is not a party to the actual vehicle sale agreement between a Buyer and a Dealership. Disputes directly related to the vehicle's condition, warranty, payment, delivery, or the terms of the final sales contract are solely between the Buyer and the Dealership, and Carloom Automotive (Pty) Ltd will not mediate or resolve such disputes.

2. Informal Resolution (First Step)
We encourage all parties to first attempt to resolve any disagreements informally and directly.

User-to-User Disputes: If a dispute arises between a Buyer and a Dealership regarding Platform interactions, we strongly recommend that the parties communicate directly to find a resolution.

User-to-Carloom Automotive Disputes: If you have a concern regarding the Carloom Automotive Platform or Services, please contact our support team directly.

3. Reporting a Dispute to Carloom Automotive (Pty) Ltd
If informal resolution is unsuccessful or inappropriate, Users may report a dispute to Carloom Automotive (Pty) Ltd under the following conditions:

Platform-Related Issues: Concerns directly related to the functionality of the Platform, violations of our Terms and Conditions, Privacy Policy, or Content Submission Guidelines.

Misconduct on Platform: Reports of fraudulent activity, harassment, or other prohibited conduct occurring on the Platform.

To report a dispute, please contact us using the "Contact Information" section below, providing:

A clear and concise description of the dispute.

Relevant dates, times, and parties involved.

Any supporting documentation or communication records.

The desired outcome.

4. Carloom Automotive (Pty) Ltd's Role in Dispute Resolution
Upon receiving a dispute report, Carloom Automotive (Pty) Ltd will:

Review: Assess the information provided to determine if the dispute falls within the scope of our policy and warrants our involvement.

Investigation: If deemed appropriate, we may investigate the matter, which could involve reviewing Platform activity, communications, and requesting additional information from the parties involved.

Facilitation (Limited): For certain Platform-related disputes, Carloom Automotive (Pty) Ltd may, at its sole discretion, facilitate communication between parties or provide guidance on relevant policies.

Decision (Platform-Specific): For violations of our Terms and Conditions or Guidelines, Carloom Automotive (Pty) Ltd reserves the right to take appropriate action, including:

Removing content.

Issuing warnings.

Suspending or terminating user accounts.

Reporting illegal activities to relevant authorities.

Important: Carloom Automotive (Pty) Ltd's involvement in dispute resolution is limited to issues directly pertaining to the use of its Platform. We will not act as an arbitrator or judge in disputes related to the actual vehicle sale or the physical condition of a vehicle. Our decisions regarding Platform usage and content are final.

5. Formal Dispute Resolution (Governing Law)
For any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof, that cannot be resolved informally, the matter shall be settled by arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA), as stipulated in our main Website User Terms and Conditions. The arbitration shall be held in Johannesburg, South Africa.

6. No Legal Advice
This Dispute Resolution Policy does not constitute legal advice. Users are encouraged to seek independent legal counsel for any disputes related to vehicle purchases or other legal matters.

7. Changes to Policy
Carloom Automotive (Pty) Ltd reserves the right to modify this Dispute Resolution Policy at any time. Users will be notified of any material changes, and continued use of the Platform after such changes constitutes acceptance of the revised policy.

8. Contact Information
If you have any questions or wish to report a dispute under this policy, please contact us at:

Carloom Automotive (Pty) Ltd
Fourways, South Africa
info@carloom.co.za
www.carloom.co.za